All customers must agree to the following terms and conditions before participating in the virtual reality experiences.
You can find everything you need to know about us, The VR Sphere Ltd, and our services on our website or from our sales staff before you book. We also confirm the key information to you in writing before you book, either by email or on paper.
When you book from us you are agreeing to the following:
- We only accept bookings when we've checked them.
- Alterations to bookings.
- Conditions of booking: Age Restrictions, Medical Conditions, Late Arrivals, Food and Drink, Intoxication, Behaviour and Risk, Imagery
- Sometimes we reject bookings.
- We charge you when you book.
- We're not responsible for delays outside our control.
- You have rights if there is something wrong with your service.
- We can change services and these terms.
- We can withdraw services.
- We can end our contract with you.
- We don't compensate you for all losses caused by us or our services.
- We use your personal data as set out in our Privacy Notice.
- You have several options for resolving disputes with us.
- Other important terms apply to our contract.
We only accept bookings when we've checked them
We contact you to confirm we've received your booking and to confirm we've accepted it. Confirmation of your booking will be sent via e-mail. We will only accept bookings once you have provided the accurate and full information required for your booking. When booking with us, the main customer (who completes the online booking and payment) must be over the age of 18.
Alterations to bookings
Should any changes be made to your booking, it remains the responsibility of the individual that booked to ensure that any new players agree to these Terms and Conditions and that all required information is provided and have been informed. The VR Sphere Ltd will do its best to accommodate any changes, and the individual who booked will be responsible for paying any extra charges incurred. These must be paid when you arrive at the premises and before gameplay commences. Should you wish to rearrange a booking within 48 hours of the booking time, please call us and we can reschedule, however an admin fee of £10 will be charged. Any cancellations less than 24 hours from the booking time will not be eligible for a refund.
Conditions of booking
Age Restrictions
All those who are named on the booking must be over the age of 8 years old. We do not
allow any children under the age of 8 to play. Some of our games are age restricted and
details of these can be found on our website. All those who are under the age of 16 must
be accompanied by an adult. If an individual is under the age of 16, the terms and
conditions are deemed to be accepted by the parent or guardian on their behalf.
Medical Conditions
Please inform us of any medical condition or disability that any individual named in the booking has that may affect the individual’s ability to take part in the activity safely. This must be done before the booking is confirmed and we reserve the right not to confirm your booking if these details are not provided. If we are unable to properly accommodate the needs of the person(s) concerned if you did not give us full details at the time of booking, we will cancel it and impose applicable cancellation charges when we become aware of these details.
Please provide the details of any individual who suffers from epilepsy or is pregnant at the time of the booking.3At present there is limited information and research on the effects of virtual reality on those who suffer from seizures, in particular photosensitive seizures, so you may find that it does not affect you at all. But for safety purposes, due to the nature of this experience, with the headset, games and flashing lights we do not recommend it. In Virtual Reality there is an increased risk of bumping into someone or falling due to leaning on virtual furniture. If you or any member of your party are pregnant and would be worried about bumping or falling in the real world, please do not play.
Late Arrivals
You must arrive 15 minutes before your allotted booking time. If you arrive late, you will still be able to use our service, but it will expire when stated in the original booking. It is also not possible to add someone to a game once it has started. No refunds will be issued for late starts or no-shows.
Food and Drink
You must not bring food or drink into the premises. Snacks and drinks are available to buy from us and are only to be consumed in the waiting area.
Intoxication
If you are deemed to be intoxicated, you will not be allowed to take part in your activity. You will be removed from the premises and lose any entitlement to a refund.
Behaviour and Risk
The virtual reality experience will require the use of head-mounted apparatus provided by The VR Sphere Ltd. By confirming your booking, you accept the risks associated with the services provided including and not limited to the following:
- Falling or bumping into others, or walls
- Flashing lights
Whilst the head-mounted will allow for the majority of glasses to be worn, some larger frames may be problematic. If you have contact lenses, we recommend these are used. Those with only mild sight impairment may find their glasses unnecessary. You must follow all instructions and guidance provided by members of staff at The VR Sphere and we reserve the right to terminate your booking with us if you do not do so.
Imagery
You provide your consent for The VR Sphere Ltd to obtain and use all images taken at the premises for security or promotional purposes. You may take photos and videos of your group. If there is a member of your group not taking part in the activity, they may take photos during the activity. Any photographs taken during the activity will be shared with you on request, and you hereby agree that The VR Sphere Ltd may use any imagery taken in marketing and social media post. If you do not want your photograph taken or used please make us aware either in advance or on arrival.
Sometimes we reject bookings
Sometimes we reject bookings, for example, because we can’t verify your age (where the service is age-restricted), or because the service was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
We charge you when you book
We will take payment from you when you book to visit us.
You have rights if there is something wrong with your service
If you think there is something wrong with your service, you must contact us. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk.
Remember too that you have several options for resolving disputes with us.
Summary of your key legal rights
The Consumer Rights Act 2015 says:
- You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
- If a price hasn’t been agreed upfront, what you’re asked to pay must be reasonable.
- If a time hasn’t been agreed upfront, it must be carried out within a reasonable time.
We can change services and these terms
Changes we can always make. We can always change a service:
- to reflect changes in relevant laws and regulatory requirements; and
- to make minor technical adjustments and improvements, for example to address a security threat. These are changes that don’t affect your use of the service.
We can suspend supply (and you have rights if we do). We can suspend the supply of a service. We do this to:
- deal with technical problems or make minor technical changes;
- update the service to reflect changes in relevant laws and regulatory requirements;
or
- make changes to the service.
We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we’re suspending supply, unless the problem is urgent or an mergency. If we suspend the service we adjust the price so you don’t pay for it while its suspended. If we suspend supply, or tell you we’re going to suspend supply you can contact us to end the contract and we’ll refund any sums you’ve paid in advance for services you won’t receive.
We can withdraw services
We can stop providing a service. We let you know at least 7 days in advance and we refund any sums you’ve paid in advance for services which won’t be provided.
We reserve the right to cancel any service provided to you, and remove any individual named on the booking from the premises as a result of reckless or careless behaviour, or a failure to follow the terms and conditions or instructions provided by a member of staff at The VR Sphere Ltd.
We can end our contract with you
We can end our contract with you for a service and claim any compensation due to us if:
- you don’t make any payment to us when it’s due;
- you don’t, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the service, for example, your age and any medical conditions.
- If the information provided by you is determined to be false at any time, we reserve the right to end our contract with you. You will have no right to a refund for any funds received by us.
We don’t compensate you for all losses caused by us or our services
We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:
- Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your booking meant we should have expected it (so, in the law, the loss was unforeseeable).
- Caused by a delaying event outside our control. As long as we have taken the steps set out in the section, we’re not responsible for delays outside our control.
- Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable and comprehensive instructions before participation.
- A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.
- Any injury. It relates to an injury caused as a result of your lack of due care or negligence.
We use your personal data as set out in our Privacy Notice
How we use any personal data you give us is set out in our Privacy Notice.
You have several options for resolving disputes with us
- Our complaints policy. We will do their best to resolve any problems you have with us or our services as per our complaints policy.
- Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court.
- You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you
live in. We can claim against you in the courts of the country you live in.
Other important terms apply to our contract
- Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
- If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
- Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.
By accepting these terms and conditions you are confirming that all members of your booking have read and accept the terms and conditions and will adhere to all rules and instructions at the premises.
